MRI Software
Full job description
Responsibilities:
Management:
Onboarding: Assist new customers in the onboarding process to get them up to speed quickly.
Account Health Checks: Regularly assess the health of customer accounts.
Training: Offer specialized training sessions, tailored to customer needs
Analyst
Data Monitoring: Track KPIs related to customer engagement and product usage.
Trend Analysis: Identify potential issues before they become problems.
Operations
Tool Management: Administer customer success software and ensure its optimized use.
Process Improvement: Continually assess and improve internal processes.
Customer Relationship Activities:
Understand what clients need
Spot opportunities by expanding contact base in each client organization
Coordinate drive with other product AM/AEs
Help address the siloed nature of the client onboarding process by being present in Sales, Implementation and BAU calls. Further explanation below.
Drive revenue with happy clients
Push for referrals and work on case studies
Consolidate and filter client and abstraction team feedback on the product and support development team with roadmap
