Analyst, Planning & Scheduling

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Planning & Scheduling
Managing WFM Personnel
Manpower Planning, Scheduling, Transitioning new logos.
Updating & maintaining master trackers
Preparing and publishing periodic reviews for management
Preparing PowerPoint and other presentations
Forecasting knowledge and able to forecast basis different methodologies.
Running scenarios and simulations basis requirement
Data reporting to other departments like Finance, IT Operations etc.
Creating Interactive Dashboards for Client and Delivery
Recognize and recommend operational and support improvements for the enterprise.
Creating Schedules and lead the weekly scheduling performance review and provide recommendations.
Administration of communication to and from Operations and other support departments.
Collect, analyze and report historical center performance statistics.
Understanding of Workload and HC calculations
Perform financial evaluation using actual performance that involve relevant WFM metrics and contractual targets.
Provide end to end analysis of financial assessment on weekly basis rolling up to the month.
Create accruals for revenues that may have been possibly earned but are not yet recorded in the account.
Perform trend analysis considering all relevant WFM metrics impacting the revenue on a weekly and monthly basis.
Perform impact analysis of various operational metrics performances to understand the gap between actual / planned revenues at different stages of revenue life cycle.
Calculate the positive and negative impact of compensated and non-compensated performance metrics on overall revenue.
Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making
Data collection from various data sources to be utilized in performing all key responsibilities and ad-hoc requests from the business.