Nikhil Bhaskar

Candidates About

About Me

Dedicated professional with 4 years experience in digital

banking products, specializing in meeting the unique needs of

MSME businesses.

Proven track record of working collaboratively with cross-

functional teams, including product development and branch

operations, to deliver comprehensive product solutions that

drive business growth and enhance customer satisfaction.

Adept at leveraging data analytics to convert customer

acquisition strategies into actionable insights for informed

decision-making.

Professional Experience

Paytm | Key Account Manager
ICICI Bank | Product Solution Manager
LG Electronics | Assistant Area Manager
September, 2022-February, 2023
February, 2021 – August, 2022
June,2019 – July,2020
Key responsibilities:
Developed and successfully executed on a strategy to maintain high
value Clients.
• Implemented account management processes that increased efficiency
and improved clients satisfaction
• Led cross-functional teams in the development and execution of
account management plans that increased business and grew market
share
• Directly managed a portfolio, Driving the growth and the market share for
paytm
• Directly managed – portfolio activation , growth , De-growth and
Chargeback
• Day to day operations and taking care of process, business inquires,
leads objection and monitoring the GMV
• End-to-end business-process, including invoicing, services, brand offer
activation, SOPs, cross-training
• MIS preparation, data management, sales enablement, resolve
customer issues, sales support
• Working Tools – Excel, large google sheet, CRM , Inventory Management.
Key responsibilities:
Advising & assisting clients in providing digital payment & collection
solutions as per their business models (UPI, Payment gateway, POS
Terminals, Bizpay 360, Tally Plug in etc.).
Working collaboratively with Fintech firms such as Paytm, Razorpay,
Pinelabs, etc. to provide solutions to the clients as per their business
requirements.
Collaborating with product and services team to track opportunities and
recommend the optimal solution.
Ensuring the stability of income from existing set of clients and explore
avenues for new income generation from existing as well as new clients.
Creating an action plan for client retention and acquisition and executing it
every quarter to increase QoQ revenue and customer base.
Capability building of the branches by providing daily training and updating
them with the latest features/pricing of various payment and collection
bouquet of ICICI Bank products.
Working side by side on a new project of ICICI BANK by providing digital
solutions (UPI, POS Terminals, Insta OD, etc.) to non-existing ICICI Bank
clients
Key responsibilities:
Experienced leader proficient in managing a dynamic team of 59 sales
professionals.
Adept at harnessing data analysis to offer invaluable support and
recommendations to the sales and marketing teams, driving performance
enhancement.
Dedicated to optimizing team performance, I excel in monitoring, training,
and motivating personnel, providing strategic direction to elevate sales
effectiveness and communication.
My expertise extends to meticulously monitoring and analyzing sellout data,
ensuring the productivity of salespersons at retail locations. Through this
data-driven approach, I consistently achieve sellout growth, leveraging
analytics to make informed decisions and drive business success.